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Kenwood uses Herts technology

Written by Business Weekly

Thursday, 14 June 2007

Telephonetics VIP, the Herts-based advanced speech recognition specialist has announced the implementation of its Contact Centre solution in the call centre of household appliance manufacturer, Kenwood/DeLonghi.

The long standing Telephonetics VIP customer wanted to automate the repetitive calls to their customer service centre and turned to the Hemel Hempstead firm to provide a speech self-service solution able to handle these customer requests.

Using Telephonetics VIP’s Virtual Contact Centre Agent solution to supplement existing contact centre agents, Kenwood/DeLonghi will be able to improve customer service, and also increase operating efficiencies by improving repair resource allocation through better understanding of the demand for its repair services.

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