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HOME arrow News arrow Internet arrow Top clients secured by ServiceTick
Top clients secured by ServiceTick
Written by News Desk   
Wednesday, 30 April 2008

A new Norwich company specialising in garnering instant customer feedback with revolutionary technology has clinched a number of top-name customers.

ServiceTick says that Norwich Union, RAC and Standard Life’s intermediary channel are now clients for its service. Both RAC and Norwich Union have already run successful pilots with ServiceTick and claim they have made significant improvements to the performance of their ecommerce sites.


ServiceTick is an independent research service that offers one of the most cost effective methods of obtaining immediate insight and feedback from customers engaging with brands through the web, contact centres or branch operations. It achieves this by exploiting new web-based and IVR technology to capture customer feedback at the actual point of experience.


A continuous stream of information is carried back to an online data management console, which lets clients benchmark service levels across brands, distribution channels, products, call centre teams or even individuals. The console also contains an alert tool to identify and rescue at-risk customers instantly.

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