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27 January, 2014 - 11:21 By Tony Quested

Transversal opening US office as sales soar

Davin-Yap

Cambridge web technology business Transversal has revealed a surge in sales and unprecedented international growth from its UK headquarters after a transformational 2013.

Spun out of Cambridge University’s Mathematics department in 2000 by Davin Yap, the company has ramped up significantly in what Yap described as a milestone year.

Transversal has expanded operations to Germany, the US and further across Australia. And continuing its UK success, the company now has over 100 blue-chip clients, has doubled revenue in the last three years to $10 million and increased the number of employees to 75.

Transversal revenue has exceeded 30 per cent year on year growth since 2010 and the forecast for 2014 is equally strong with the new business pipeline, and opening of a US office expected to further accelerate the rate of growth for the next fiscal year.

The company is also playing an important role in maths education. It launched a nationwide maths competition with British double gold Olympic medal winner, Sarah Ayton, to get 16-18 year olds across the country excited about maths.

The six winners of the competition - including one from the Leys school in Cambridge - won a sailing lesson with Sarah followed by a full day's sailing from Southampton to Cowes as part of Transversal's Charity Cup!

Transversal is acknowledged as the UK’s leading provider of online, multichannel, self-service solutions for customer-facing Web sites, contact centres and internal HR operations.

Transversal enables organisations to increase online sales and reduce the volume of call and email queries to contact centres by automatically answering customers' questions online.

Transversal customers will typically see immediate and dramatic email reductions, by around 60 per cent and improvements in email response times, from days to minutes.

Transversal's contact centre solution delivers information to agents in a unique way from a dynamic natural-language knowledgebase. Simply by typing a question in their own words, agents can access answers to customer questions, providing fast, accurate and consistent responses.

Organisations benefit from increased first call resolution and efficiency by improving the knowledge and quality of service provided by customer service and help-desk agents.

• PHOTOGRAPH SHOWS: Davin Yap

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