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27 September, 2006 - 12:19 By Staff Reporter

Redstone secures Xansa deal

Redstone plc’s Converged Solutions division – provider of voice, data and networking solutions – has won a contract worth £1.2 million with outsourcing and technology company, Xansa.As part of the Xansa-led Crystal Alliance consortium, Redstone will provide Northern Ireland Water Service (NIWS) with an end-to-end contact centre solution.

The call processing software will help provide NIWS’ 760,000 customers with a fast and efficient customer service department.

The software allows call agents to deal with customer queries more efficiently.

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