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ARM Innovation Hub
7 February, 2006 - 14:35 By Staff Reporter

Netcall already cashing in on upgrades

Netcall plc, the AIM-listed telephone solutions provider based in St Ives, has hoisted sales 11.2 per cent to £1.59m from £1.43m in the six months to the end of December.Profit before tax was up almost 200 per cent to £149.1k from £50,600. Cash was also up to £1.7m from £1.1m at period-end.

Netcall provides telephony solutions, including its innovative flagship product QueueBusterTM, which enables call centres to manage call queuing, reduce costs and enhance customer service.

Chairman Ron Elder said: “These results represent another positive step forward in the performance of the company.

“To an extent, much of the progress made is foundation building for the future, no more so than in the hosted services side of the business, which is showing real potential.

“This success and a move towards a more robust business model will serve to enhance the predictability of the revenue stream.

“Based on this change and significant market interest, we look forward to a successful outcome for the year.”

New hosted service customers included those from the financial, telecommunications and government sectors.

Netcall also launched in the half a new version of its flagship product, Queue-Buster, which has a number of enhanced features and functionality, all aimed at helping businesses to roll out a solution that fits their needs while continuing to increase staff productivity and imp-rove customer satisfaction.

The company believes that the product represents “the most advanced solution currently available both as a hosted service and as a solution installed in house at a customer’s premises.

Netcall also launched near the end of the reporting period its Intelligent Communications Platform, which incorporates a series of enhanced products including Netcall Call-MeBack, InTouch and Identifier.

They are designed for organisations of any size and provide flexible ways to boost call handling efficiency as well as improving customer service.

Based on run rate revenues from hosted services and the contracted revenue relating to existing maintenance contracts, Netcall currently has visibility of approximately £1m for the remainder of the financial year, according to Elder.

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