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19 December, 2019 - 19:36 By Kate Sweeney

$1.7m US deal clinched by PCI-PAL

PCI-PAL PLC, a global provider of secure payment solutions with offices in Ipswich, has won a three-year contract to provide its PCI Pal Agent Assist and IVR solutions to one of the largest privately-owned companies in the United States, with over 60,000 employees.

The contract, which was won through a competitive tender process following a successful proof of concept, has an annual value of $566k.  

The first year's licence and professional services fees were invoiced on signing, with the second and third year licences to be invoiced when agreed delivery milestones are met, which is expected to be within this current financial year.

The customer – which has not been named – will use PCI Pal Agent Assist across their contact centre operations, where they have more than 5,000 agents, as well as using PCI Pal IVR to provide secure payments through its automated payment channels.

James Barham, chief executive officer of PCI Pal, said: “We are very pleased to announce this major US contract win in what is only our second full year of trading in North America.

“It is particularly encouraging that this contract was won following a competitive tender process against our main global competitors. The selection of our market leading, globally available, cloud offering by this enterprise-size customer is further endorsement of its appeal to US based companies.

“Since launching in North America, 100 per cent of our sales in the region have been on our cloud platform. The size and strategic nature of this latest new customer win underscores both our confidence in our business and cloud platform strategy, and the attractive benefits of our SaaS revenue model. The deal reinforces our confidence in meeting expectations for this financial year.”

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