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6 March, 2019 - 11:38 By Kate Sweeney

Eckoh hails £10m haul and wins new UK and US deals

Eckoh, the global provider of secure payment products and customer contact solutions, reports continued strong contract momentum, with more than £10 million in contract value secured since the halfyear (September 30). 

The Hemel Hempstead-based business says this reflects success in both the UK and the US in converting significant pipeline opportunities and renewals of existing contracts. 

The UK has benefited particularly from its partnership channel, whilst the US has had continued traction with healthcare insurers and the retail sector. 

New contract wins include the largest Omnichannel agreement Eckoh has won since the acquisition of Klick2Contact in 2016. This five-year contract, which was won in a competitive tender process, will see Eckoh provide an existing business process outsourcing partner with Omnichannel capability for one of its largest clients, with the services expected to be extended to further clients in due course.

Other new contracts include a secure payments agreement worth an initial £0.8m won through a longstanding telecoms partner, which will see the first implementation on behalf of a large nationwide automotive dealership. Eckoh has also entered into new contracts with two utility companies worth £0.4m.

Significant contracts have also been renewed including a three-year agreement for customer engagement with Vue Cinemas and a two-year renewal with a central government department to continue providing secure payment services. These were the two largest UK contracts to come up for renewal in this financial year.

Building on its US success with healthcare insurers the business has won further secure payments contracts from this sector, all three years in length, totalling $2.6m. It has also signed a three-year contract with a product provider to financial institutions worth over $1m.

CEO Nik Philpot said: “After an extremely strong first half to the year, it has been very encouraging to see that momentum continue with multiple new contract wins, alongside key renewals, which underpin future market forecasts.  These contract wins, with such well-known enterprises, reflects Eckoh’s position as the preferred supplier for the largest companies.”

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