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15 October, 2020 - 11:29 By Tony Quested

Netcall buys Belgian company in potential €3m deal

Netcall plc, which has operations in Herts and Beds and provides intelligent automation and customer engagement software, has acquired Belgian company Oakwood Technologies BV in a deal that could stack to €3 million.

Trading as Automagica, Oakwood provides AI powered Robotic Process Automation (RPA) software.

The deal will provide Netcall with a significantly expanded market opportunity, broadening its digital transformation offering, the company says. 

Netcall intends to integrate Automagica's RPA solution into its Liberty platform making it a one-stop shop for process automation and customer engagement, blending Low-code, RPA, chatbots, digital messaging and contact centre solutions.

In the year to end-June, Netcall hoisted revenue by 10 per cent to £25.1m (FY19: £22.9m) while profit before tax was largely flat at £0.50m (FY19: £0.75m) – still quite an achievement during the coronavirus pandemic.

Henrik Bang, CEO of Netcall said: "Netcall performed excellently in the year, delivering double-digit revenue and cloud ACV growth. We experienced solid demand in our largest market segments of healthcare, government and financial services, where our cloud and Low-code business continued to grow significantly.

"Following the outbreak of COVID-19, customer demand continued to be strong and the organisation remained firmly intact without furloughing, pay-cuts or redundancies. Throughout the challenging period, the Netcall team has shown tremendous flexibility, creativity and resilience, providing support to our customers, especially those within the NHS, and I would like to thank everybody for their contribution.

"The new financial year has begun well, with the Group trading strongly and ahead of last year in the first three months. Notwithstanding the positive start to the year and the Group's significant recurring revenues, the Board is mindful of the current economic uncertainty and the impact it may have on customers, which we continue to monitor closely. 

“The acceleration of organisations' digital transformation initiatives represents a significant long-term opportunity for Netcall and provides the Board with confidence in the future prospects of the Group."  

"Through the addition of AI powered RPA to the Liberty platform, we are creating a one-stop shop for process automation and customer engagement, blending Low-code, RPA, chatbots, digital messaging and contact centre solutions. This powerful combination will provide businesses with a comprehensive digital transformation tool kit and we are excited by the opportunity this presents."

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