Netcall pays £13m to strengthen local government offering

The deal aims to improve services and achieve cost savings for local government.

The acquisition extends Netcall’s presence in the local government sector, enhancing its Liberty portfolio with innovative digital solutions.

Govtech’s expertise and innovative process automation technology will support Netcall’s capabilities, enabling the delivery of solutions that streamline operations and improve citizen experiences.

Govtech’s platform handles approximately 30 million transactions annually, achieving up to 80 per cent automation for 47 councils. This results in productivity savings with up to 50 per cent increased efficiency in Revenues and Benefits teams, better citizen service, and faster service delivery, the company claims.

Netcall plans to integrate Govtech’s solutions into its Liberty platform, leveraging capabilities such as AI-enhanced citizen experience technology, chatbots, RPA, and rapid application development.

This integration will combine the strengths of Govtech and Liberty to streamline income collection processes across Revenues and Benefits, Housing, and Social Care.

James Ormondroyd, Chief Executive Officer, at Netcall said: “Govtech is a unique business with a highly experienced workforce and quality service offering, making it a trusted partner to numerous local councils in the UK.

“This acquisition significantly expands our presence in the local government sector and strengthens our product proposition. We are excited about the opportunities to extend offers to customers through integration with our existing suite of Liberty solutions. We look forward to welcoming the Govtech team to Netcall and are optimistic about our future growth prospects.”

Andrew Melvin, Managing Director, at Govtech adds: “We are extremely proud of our team’s accomplishments. Many of our professionals come from Revenue and Benefit backgrounds and bring first-hand experience to develop essential solutions for councils.

“The acquisition by Netcall is exciting as it allows us the ability to work with new, like-minded colleagues who have the same passion for customer success.

“We will gain a dynamic partner through which we can continue our success and offer our customers a market-leading combination of intelligent automation and customer engagement solutions.”